We have encountered a situation where customers don't want to give us there e-mail address. Where the problem lies, is we call each year before there Birthday/ Anniversary and update info and again ask for there e-mail. We do not wish to continue to ask when they have told us they do not want to give it out. What is the best way to document this so it shows on our reports?
Scott Chalmers
We have encountered a situation where customers don't want to give us there e-mail address. Where the problem lies, is we call each year before there Birthday/ Anniversary and update info and again ask for there e-mail. We do not wish to continue to ask when they have told us they do not want to give it out. What is the best way to document this so it shows on our reports?